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About Astellia, Inc


Astellia, Inc
116 West 23th street
Suite 500
New York, NY 10011
United States
 Visit us at NXTComm2008, Booth: SU6921

Product Name:   Astellia Service Level Management (SLM) application

The Service Level Management (SLM) application is Astellia’s answer to help mobile operators define and track the SLAs (Service Level Agreements) they sell to their business customers.
For mobile operators, the business customers are the key contributors to the income. Those customers do not only require innovative services at a low price, they are also looking for a provider that can become a reliable partner: a company able to commit on the quality level of its offering. They want SLAs.
SLM is a customer-centric solution that evaluates the Quality of Service (QoS) experienced by each individual of a business customer fleet. To implement SLAs, SLM compares this QoS with customizable thresholds. In one click, the Key Account Manager can have a look on the QoS delivered to his/her customer portfolio to check if the company commitment is respected.
The Marketing as well can report on the overall satisfaction of SLAs for the business customers and bring the potential issues to the Operations to troubleshoot customer's problems.

  


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